Public API and webhook guide
Understand the current boundary for integrating Redactorr with another system before relying on an API or webhook contract.
Outcome
You know whether to use a current product workflow, request integration guidance, or wait for a supported API contract.
Your progress
Mark each step as you complete it. This is saved only in this browser.
0 / 3 steps complete
Before you start
Visual frame
Review asset
Public API and webhook guide storyboard
Synthetic integration frame only. It avoids fake webhook payloads, endpoint names, auth schemes, and rate-limit claims.
Synthetic frame
Integration goal
Start with the workflow outcome.
Public API and webhook guide boundary frame
Reference frame for a deferred or gated topic. It routes users to current supported workflows and safe escalation.
Guided steps
Follow the task, then check the result.
Name the workflow, not the endpoint
Write down the job you want to complete, such as upload documents, export redacted output, receive review status, or open a secure package.
Use the closest current workflow
If the task can be completed through export, secure sharing, or package opening, use that route first instead of waiting for automation.
Prepare a safe integration request
If you still need integration help, send the workflow, expected trigger, destination system, and redacted sample shape. Do not include private documents, secrets, or API keys.
Branch questions
Are you trying to complete a supported Redactorr workflow right now?
Does your screen or plan appear to disagree with this article?
Completion check
Support boundary
Support can use by default
- Article slug and selected boundary question.
- Screen, plan, or workflow name if visible.
- Browser, viewport, and account-visible state.
- Synthetic example or already-redacted sample only after review.
- Intent ID
- Article slug
- App route
Requires your consent
- User-written description
- Email address
- Explicit attachment
- Redacted sample
- Support bundle previewed to the user
Not collected by default
- Raw original document text
- Full local file paths
- Pasted private content
- Unmasked screenshots
- Replay capture
Safe support summary
Copy a scrubbed handoff.
Redactorr KB support summary Article: /knowledge-base/api-webhooks-guide Selected issue: A signed customer agreement mentions integration support that is not visible in the product. Playbook progress: 0/3 steps marked complete Safe context to include: - Article slug and selected boundary question. - Screen, plan, or workflow name if visible. - Browser, viewport, and account-visible state. - Synthetic example or already-redacted sample only after review. - Intent ID - Article slug - App route Requires explicit consent: - User-written description - Email address - Explicit attachment - Redacted sample - Support bundle previewed to the user Do not include by default: - Raw original document text - Full local file paths - Pasted private content - Unmasked screenshots - Replay capture User note: - Describe the step and symptom without pasting raw document text, secrets, files, or restoration material.
Article details
Public API and webhook guide
Understand the current boundary for integrating Redactorr with another system before relying on an API or webhook contract.
Current Boundary
Do not treat Redactorr as having a supported public API or webhook contract unless your workspace, sales agreement, or current product documentation explicitly provides one. Current public guidance should route users to supported upload, review, export, and secure sharing workflows.
Outcome
You know whether to use a current product workflow, request integration guidance, or wait for a supported API contract.
Before You Start
- Know the system you want to connect and the workflow you are trying to automate.
- Do not send raw document content to support when asking about integrations.
- Use export or secure package workflows when a human-reviewed handoff is enough.
1. Name the workflow, not the endpoint
Write down the job you want to complete, such as upload documents, export redacted output, receive review status, or open a secure package.
Check before you continue: The integration request is described as a user workflow.
2. Use the closest current workflow
If the task can be completed through export, secure sharing, or package opening, use that route first instead of waiting for automation.
Check before you continue: You know whether a current workflow already solves the problem.
3. Prepare a safe integration request
If you still need integration help, send the workflow, expected trigger, destination system, and redacted sample shape. Do not include private documents, secrets, or API keys.
Check before you continue: The request can be reviewed without exposing private content or credentials.
Completion Check
- The request is workflow-based, not endpoint-based guessing.
- Current supported workflows were checked first.
- No raw documents, secrets, or keys are included.
Safe Examples
- We need a reviewed redacted CSV export after weekly document review.
- Our system would receive a package-opened event, with no document content in the example.
If You Need Support
Contact support when:
- A signed customer agreement mentions integration support that is not visible in the product.
- You need product-team guidance on whether a workflow can be supported today.
Include only support-safe context:
- Article slug and selected boundary question.
- Screen, plan, or workflow name if visible.
- Browser, viewport, and account-visible state.
- Synthetic example or already-redacted sample only after review.
Still stuck?
Copy a safe article handoff.
Start support with the article, the issue, and safe context. Raw document text, files, restoration material, and unredacted screenshots stay out unless you explicitly choose otherwise.
- Article slug
- Selected issue
- Screen name
- Action name
Redactorr support case Source: Article playbook: api-webhooks-guide Route: /knowledge-base/api-webhooks-guide Selected issue: A signed customer agreement mentions integration support that is not visible in the product. Safe context: - Article slug and selected boundary question. - Screen, plan, or workflow name if visible. - Browser, viewport, and account-visible state. - Synthetic example or already-redacted sample only after review. - Article slug - Selected issue - Screen name or article section - Action name Only include with explicit consent: - User-written description - Email address - Explicit attachment - Redacted sample - Support bundle previewed to the user Do not include by default: - Raw original document text - Full local file paths - Pasted private content - Unmasked screenshots - Replay capture - Hidden diagnostic uploads User note: - Describe what you tried and what happened. Do not paste raw document text, secrets, files, restoration material, or unredacted screenshots.
Support case builder
One case format, wherever you start.
This is the same support case shape used by diagnostics and article handoffs.
- Article slug and selected boundary question.
- Screen, plan, or workflow name if visible.
- Browser, viewport, and account-visible state.
- Synthetic example or already-redacted sample only after review.
- Article slug
- Selected issue
Private material belongs behind an explicit consent step, not in the initial case.
6 default exclusions