Advanced OCR and scanned-document guide
Understand scanned PDF, photo, and handwriting boundaries before relying on OCR-derived redaction.
Outcome
You can decide whether to use the current scanned/photo boundary article, convert the document, or wait for broader OCR support.
Your progress
Mark each step as you complete it. This is saved only in this browser.
0 / 3 steps complete
Before you start
Visual frame
Review asset
Advanced OCR and scanned-document storyboard
Synthetic OCR frame only. It keeps scanned printed PDFs and photos in a preview/beta boundary and does not treat handwriting as supported.
Synthetic frame
Source check
Do not assume OCR is needed.
Advanced OCR and scanned-document guide boundary frame
Reference frame for a deferred or gated topic. It routes users to current supported workflows and safe escalation.
Guided steps
Follow the task, then check the result.
Classify the document source
Decide whether the file is born-digital, scanned printed text, a photographed printed document, or handwriting.
Use the current boundary route
For scanned, photo, or handwriting questions, start with the existing scanned/photo/handwriting support article instead of assuming full support.
Verify OCR-derived output carefully
If OCR preview is available, inspect both detected text and visual output before sharing. Poor image quality can change what is visible to detection.
Branch questions
Are you trying to complete a supported Redactorr workflow right now?
Does your screen or plan appear to disagree with this article?
Completion check
Support boundary
Support can use by default
- Article slug and selected boundary question.
- Screen, plan, or workflow name if visible.
- Browser, viewport, and account-visible state.
- Synthetic example or already-redacted sample only after review.
- Intent ID
- Article slug
- App route
Requires your consent
- User-written description
- Email address
- Explicit attachment
- Redacted sample
- Support bundle previewed to the user
Not collected by default
- Raw original document text
- Full local file paths
- Pasted private content
- Unmasked screenshots
- Replay capture
Safe support summary
Copy a scrubbed handoff.
Redactorr KB support summary Article: /knowledge-base/advanced-ocr-scanned-documents Selected issue: A preview path is visible but the result is unusable. Playbook progress: 0/3 steps marked complete Safe context to include: - Article slug and selected boundary question. - Screen, plan, or workflow name if visible. - Browser, viewport, and account-visible state. - Synthetic example or already-redacted sample only after review. - Intent ID - Article slug - App route Requires explicit consent: - User-written description - Email address - Explicit attachment - Redacted sample - Support bundle previewed to the user Do not include by default: - Raw original document text - Full local file paths - Pasted private content - Unmasked screenshots - Replay capture User note: - Describe the step and symptom without pasting raw document text, secrets, files, or restoration material.
Article details
Advanced OCR and scanned-document guide
Understand scanned PDF, photo, and handwriting boundaries before relying on OCR-derived redaction.
Current Boundary
Born-digital formats are the safest supported path. Scanned printed PDFs and direct photos are beta or preview paths with measured gates, while handwriting remains a product direction and should not be treated as supported.
Outcome
You can decide whether to use the current scanned/photo boundary article, convert the document, or wait for broader OCR support.
Before You Start
- Check whether the PDF text is selectable before assuming OCR is needed.
- Use born-digital source files when available.
- Do not rely on handwriting redaction as supported.
1. Classify the document source
Decide whether the file is born-digital, scanned printed text, a photographed printed document, or handwriting.
Check before you continue: The document type is clear enough to choose the next route.
2. Use the current boundary route
For scanned, photo, or handwriting questions, start with the existing scanned/photo/handwriting support article instead of assuming full support.
Check before you continue: You are following the current capability boundary.
3. Verify OCR-derived output carefully
If OCR preview is available, inspect both detected text and visual output before sharing. Poor image quality can change what is visible to detection.
Check before you continue: You know whether the output is safe to use or needs a different source file.
Completion Check
- The document was classified as born-digital, scanned, photo, or handwriting.
- Handwriting was not treated as supported.
- Any OCR-derived output was inspected before sharing.
Safe Examples
- A synthetic scanned invoice with fake names and account numbers.
- A photo-quality test file that contains no real personal data.
If You Need Support
Contact support when:
- A preview path is visible but the result is unusable.
- A scanned or photo file appears to leak accepted redactions after export.
Include only support-safe context:
- Article slug and selected boundary question.
- Screen, plan, or workflow name if visible.
- Browser, viewport, and account-visible state.
- Synthetic example or already-redacted sample only after review.
Still stuck?
Copy a safe article handoff.
Start support with the article, the issue, and safe context. Raw document text, files, restoration material, and unredacted screenshots stay out unless you explicitly choose otherwise.
- Article slug
- Selected issue
- Screen name
- Action name
Redactorr support case Source: Article playbook: advanced-ocr-scanned-documents Route: /knowledge-base/advanced-ocr-scanned-documents Selected issue: A preview path is visible but the result is unusable. Safe context: - Article slug and selected boundary question. - Screen, plan, or workflow name if visible. - Browser, viewport, and account-visible state. - Synthetic example or already-redacted sample only after review. - Article slug - Selected issue - Screen name or article section - Action name Only include with explicit consent: - User-written description - Email address - Explicit attachment - Redacted sample - Support bundle previewed to the user Do not include by default: - Raw original document text - Full local file paths - Pasted private content - Unmasked screenshots - Replay capture - Hidden diagnostic uploads User note: - Describe what you tried and what happened. Do not paste raw document text, secrets, files, restoration material, or unredacted screenshots.
Support case builder
One case format, wherever you start.
This is the same support case shape used by diagnostics and article handoffs.
- Article slug and selected boundary question.
- Screen, plan, or workflow name if visible.
- Browser, viewport, and account-visible state.
- Synthetic example or already-redacted sample only after review.
- Article slug
- Selected issue
Private material belongs behind an explicit consent step, not in the initial case.
6 default exclusions