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Use the Vault Knowledge Base library

Keep reference guidance alongside saved work without turning private documents into training material.

Updated 31 May 20264 min readAuthor: Redactorr Support Team · [email protected]Last reviewed: May 2026

Outcome

You can attach or revisit relevant help articles for a saved workflow and understand that article references are not private document learning.

Your progress

Mark each step as you complete it. This is saved only in this browser.

0 / 3 steps complete

Before you start

Use a saved redacted session or workspace where library references are available.
Choose articles that explain the task, not articles that contain private document text.
Keep session names and notes safe.

Visual frame

Review asset

Vault Knowledge Base library storyboard

Synthetic Vault library frame only. It treats articles as user-selected guidance and does not imply private documents train a knowledge system.

ReferenceUser-selected
SessionRedacted work
BoundaryNo training claim

Synthetic frame

Library reference

Attach guidance to a saved workflow.

Saved workRedacted PDF session
ArticlePDF review guide
Private textNot added
A reference should explain the task without containing private document text.

Use the Vault Knowledge Base library workflow frame

Instructional frame for this operational guide. Replace with product screenshots only after the current screen state is approved.

FindChoose a relevant reference
DecideUse the reference with the session
VerifyRemove stale references

Guided steps

Follow the task, then check the result.

Choose a relevant reference

Link or open the article that explains the workflow you are repeating, such as PDF review, Vault handoff, or safe support reporting.

Success check: The chosen article matches the saved workflow.

Use the reference with the session

Use the article as a checklist while resuming the saved redacted work. Do not paste raw originals into notes.

Success check: The article helps the task without adding private material.

Remove stale references

If the article no longer matches the workflow or product screen, remove it and report the mismatch safely.

Success check: The saved library only contains useful current references.

Branch questions

Completion check

The article reference matches the saved task.
No private document text was added to article notes.
Stale or mismatched references were removed or reported.

Support boundary

Support can use by default

  • Article slug and selected workflow step.
  • Screen or action name.
  • Browser, viewport, workspace type, and file type category when relevant.
  • Synthetic sample shape or already-redacted sample only after review.
  • Intent ID
  • Article slug
  • App route

Requires your consent

  • User-written description
  • Email address
  • Explicit attachment
  • Redacted sample
  • Support bundle previewed to the user

Not collected by default

  • Raw original document text
  • Full local file paths
  • Pasted private content
  • Unmasked screenshots
  • Replay capture

Safe support summary

Copy a scrubbed handoff.

Redactorr KB support summary

Article: /knowledge-base/vault-knowledge-base-library
Selected issue: A library article opens the wrong page.
Playbook progress: 0/3 steps marked complete

Safe context to include:
- Article slug and selected workflow step.
- Screen or action name.
- Browser, viewport, workspace type, and file type category when relevant.
- Synthetic sample shape or already-redacted sample only after review.
- Intent ID
- Article slug
- App route

Requires explicit consent:
- User-written description
- Email address
- Explicit attachment
- Redacted sample
- Support bundle previewed to the user

Do not include by default:
- Raw original document text
- Full local file paths
- Pasted private content
- Unmasked screenshots
- Replay capture

User note:
- Describe the step and symptom without pasting raw document text, secrets, files, or restoration material.

Article details

Use the Vault Knowledge Base library

Keep reference guidance alongside saved work without turning private documents into training material.

Use this guide when the Vault Knowledge Base library surface is available in your workspace. If you cannot see the screen or control described here, use the safe support path instead of guessing.

Outcome

You can attach or revisit relevant help articles for a saved workflow and understand that article references are not private document learning.

Before You Start

  • Use a saved redacted session or workspace where library references are available.
  • Choose articles that explain the task, not articles that contain private document text.
  • Keep session names and notes safe.

1. Choose a relevant reference

Link or open the article that explains the workflow you are repeating, such as PDF review, Vault handoff, or safe support reporting.

Check before you continue: The chosen article matches the saved workflow.

2. Use the reference with the session

Use the article as a checklist while resuming the saved redacted work. Do not paste raw originals into notes.

Check before you continue: The article helps the task without adding private material.

3. Remove stale references

If the article no longer matches the workflow or product screen, remove it and report the mismatch safely.

Check before you continue: The saved library only contains useful current references.

Completion Check

  • The article reference matches the saved task.
  • No private document text was added to article notes.
  • Stale or mismatched references were removed or reported.

Safe Examples

  • A saved session linked to PDF Redaction.
  • A redacted note saying follow export checklist.

If You Need Support

Contact support when:

  • A library article opens the wrong page.
  • A linked guide no longer matches the product screen.

Include only support-safe context:

  • Article slug and selected workflow step.
  • Screen or action name.
  • Browser, viewport, workspace type, and file type category when relevant.
  • Synthetic sample shape or already-redacted sample only after review.

Still stuck?

Copy a safe article handoff.

Start support with the article, the issue, and safe context. Raw document text, files, restoration material, and unredacted screenshots stay out unless you explicitly choose otherwise.

Support can start here
  • Article slug
  • Selected issue
  • Screen name
  • Action name
Redactorr support case

Source: Article playbook: vault-knowledge-base-library
Route: /knowledge-base/vault-knowledge-base-library
Selected issue: A library article opens the wrong page.

Safe context:
- Article slug and selected workflow step.
- Screen or action name.
- Browser, viewport, workspace type, and file type category when relevant.
- Synthetic sample shape or already-redacted sample only after review.
- Article slug
- Selected issue
- Screen name or article section
- Action name

Only include with explicit consent:
- User-written description
- Email address
- Explicit attachment
- Redacted sample
- Support bundle previewed to the user

Do not include by default:
- Raw original document text
- Full local file paths
- Pasted private content
- Unmasked screenshots
- Replay capture
- Hidden diagnostic uploads

User note:
- Describe what you tried and what happened. Do not paste raw document text, secrets, files, restoration material, or unredacted screenshots.

Support case builder

One case format, wherever you start.

This is the same support case shape used by diagnostics and article handoffs.

Safe to include
  • Article slug and selected workflow step.
  • Screen or action name.
  • Browser, viewport, workspace type, and file type category when relevant.
  • Synthetic sample shape or already-redacted sample only after review.
  • Article slug
  • Selected issue
Consent boundary

Private material belongs behind an explicit consent step, not in the initial case.

6 default exclusions

Before you copy0/4 ready
Open safe support guide